Refund & Cancellation Policy

Effective Date: March 31, 2026

At Master Commerce, we provide high-value digital intellectual property. To balance student satisfaction with the protection of our proprietary educational materials, the following policy applies to all enrollments.

1. The 36-Hour “Informed Request” Rule

We offer a limited refund window for students who may have made an error in their enrollment.

  • Eligibility: To be eligible for a refund, the student must formally inform Master Commerce via email within 36 hours of the initial transaction.
  • Content Consumption Limit: Refunds are only valid if the student has accessed less than 10% of the course content .

2. Refund Source Policy (Anti-Fraud Measure)

To maintain financial integrity and comply with anti-money laundering standards:

  • Initial Source Only: Approved refunds will be credited exclusively to the initial payment source (e.g., the specific Credit Card, Debit Card, or Bank Account used during the purchase).
  • No Third-Party Transfers: Under no circumstances will refunds be issued in cash or transferred to a different bank account/mobile wallet not associated with the original transaction.

3. Digital Property & Intellectual Rights

Because Master Commerce delivers immediate access to learning materials :

  • Once the 36-hour window has passed, or if the 10% consumption limit is exceeded, all fees are strictly non-refundable.
  • Access to digital products is considered a “consumed service” upon high-volume data interaction.

4. Technical Failures

If a student experiences a verified technical blockage from the mastercommerce.online server side that prevents access to the curriculum:

  • We will attempt to resolve the issue within 48 hours.
  • If unresolved, a pro-rata refund will be issued to the initial payment source.

5. Cancellation of Course by Management

If a live series or course is cancelled by Master Commerce before commencement, a 100% refund will be processed to the initial payment source within 7-14 working days.

How to Inform Us

Requests must be submitted within the 36-hour window to admin@mastercommerce.online with the subject line: “Refund Request – [Transaction ID]”.